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services What we can do for you? Here's a short summary.

web development

quality assurance

customer experience

careers Ready for a new challenge? Check our open positions.

Backend Developer

  • php
  • symfony
  • zend
  • mysql
  • doctrine
  • oop
  • git
  • jira

We are looking for a PHP Developer responsible for managing back-end services and the interchange of data between the server and the users.

Responsibilites

  • Integration of user-facing elements developed by front-end developers
  • Build efficient, testable, and reusable PHP modules
  • Solve complex performance problems and architectural challenges
  • Integration of data storage solutions
  • Team leading abilities and mentoring

About you

  • Knowledge of object oriented PHP programming
  • Understanding fundamental design principles behind a scalable application
  • User authentication and authorization between multiple systems, servers, and environments
  • Understanding of MVC design patterns
  • Familiarity with SQL databases and their declarative query languages

CRM Executive

  • crm
  • email marketing
  • sms marketing
  • kpi

As a CRMer, on a daily basis you will implement, carry out and come up with strategies to engage customers. Together with your team, your challenge will be to increase activation and retention for the assigned projects.

Responsibilites

  • Testing and quality analysis of CRM campaigns
  • Execution of CRM strategies
  • Increasing KPIs through best practices
  • Actively searching and introducing innovative marketing strategies to improve results

About you

  • Excellent English skills (verbal, reading and writing)
  • Very good communication skills and an inclination for teamwork
  • Able to work well with other departments to ensure success of email campaigns, driving open dialogue and communications
  • A strong understanding of marketing, customer’s engagement and their motivation is considered a big advantage

Customer Experience Agent

  • email
  • live chat
  • multitasking

Your main task will be talking with our customers via email and chat, with a goal of making sure they have a great experience with us and the global brands we represent. You will work among great people, with team leaders and coaches to constantly update your knowledge, so teamwork should not come foreign to you.

Responsibilites

  • Providing assistance to users via live chat, and calls
  • Processing requests and responding to user’s emails
  • Customer account management
  • Informing customers about current and upcoming promotions
  • Ensuring that the customer is satisfied at all times with the overall customer support experience
  • Working with team leaders and trainers to constantly update your knowledge
  • Giving feedback to team leaders in case of any current issues that require attention
  • Suggesting improvements to websites, products, processes

About you

  • Excellent communication skills
  • Fluent in English, both spoken and written
  • Experienced working with Google Workspace and MS Office package
  • Multitasker, capable of managing various tasks efficiently at the same time
  • Problem solver, with an inclination for teamwork
  • 1+ years of experience in customer service is desirable

Frontend Developer

  • html
  • css
  • bootstrap
  • javascript
  • vue
  • angular
  • git
  • jira

We are looking for a Front-End Web Developer who is motivated to combine the art of design with the art of programming. You will work with the UI/UX designer and bridge the gap between graphical design and technical implementation, taking an active role on both sides and defining how the application looks as well as how it works.

Responsibilites

  • Develop new user-facing features on demand
  • Build reusable code and libraries for future use
  • Ensure the technical feasibility of UI/UX designs
  • Optimize application for maximum speed and scalability
  • Assure that all user input is validated before submitting to back-end
  • Collaborate with other team members and stakeholders

About you

  • Ability to properly structure SCSS composition according to established standards
  • Ability to Strictly follow the DRY principles (a huge Must)
  • Ability to maintain proper code block comments
  • Proactive mindset
  • Team player

QA Specialist

  • website testing
  • reporting bugs
  • troubleshooting
  • jira

We're looking for a QA Specialist to assess software quality through manual testing. Ultimately, you will ensure that our brands, products, applications and systems work correctly.

Responsibilites

  • Review and analysis of system specifications
  • Collaborate with other QA engineers to develop effective test strategies and plans
  • Testing and analysis of results
  • Evaluation of product code against specifications
  • Creation of logs to document test phases and defects
  • Reporting bugs and errors to development teams
  • Troubleshooting
  • Conducting post-implementation testing
  • Collaborate with cross-functional teams to ensure quality throughout the software development lifecycle

About you

  • Proven experience as a Quality Assurance Engineer or similar role
  • Experience with project management and QA methodology
  • Knowledge of agile frameworks and regression testing is a plus
  • Ability to document and solve problems
  • Good knowledge of test management software (e.g. TestRail), knowledge of MySQL is an advantage
  • Excellent communication skills
  • Attention to detail
  • Analytical mind and problem-solving ability
  • Excellent organizational skills

VIP manager

  • key account management
  • customer experience

As a VIP Manager, you will oversee tailored promotions and deliver a high level of direct customer care for our players. You will ultimately identify potential VIP Players and liaise with our Marketing departments to build a long-lasting relationship.

Responsibilites

  • Monitor and analyse player activity and behaviour
  • Enhance the player's journey and experience
  • Develop a long-lasting relationship with the VIP players
  • Create retention campaigns, SMS, email campaigns
  • Implement target focused campaigns aimed at increasing the lifetime value of loyalty
  • Liaise with Marketing teams and other stakeholders
  • Handle customers’ day to day queries, expectations and experience, in order to provide VIP players with personal and excellent service

About you

  • Excellent English skills, both written and verbal
  • Excellent communication skills
  • High level of customer support skills
  • Experience with Google Drive, Google Sheets, Google Documents, MS Excel, Word, Skype and email
  • Experience in iGaming will be considered an asset

Website manager

  • project coordination
  • communication

As a Website Manager, you will work within the Marketing team and help maintain, monitor, and optimize your site in the way that it always remains current, relevant, and optimized for our users.

Responsibilites

  • Planning and setting up daily promotions for Casino and Sports
  • Tracking daily promotion performance and making adjustments to offers as necessary
  • Setting, monitoring, and contributing to tech tasks related to casino performance (both front and back end)
  • Ensuring UX / UI is up to standard and tasking anything that can be improved
  • Setting up / fixing/updating system emails and associated triggers
  • Monitoring game provider chats and any relevant updates to roadmaps, integration, etc.
  • Setting up pages for tournaments (both internal and network), and editing/writing content for said tournaments and promotions
  • Setting up and monitoring achievements (levels, parameters, etc...) and player progress on said achievements
  • Coordinating with country managers regarding localized affiliates, promotions, site performance / UI, etc.
  • Serving as a communication channel between different departments
  • Checking game performance and communicating with the providers as necessary for tournaments and promotions
  • Creating an understanding of what customers do and do not want
  • Assisting CRM and Games Manager in their daily activities
  • Requesting translations for different languages for websites/emails
  • Creating social media strategies

About you

  • 1+ years of experience in the field of marketing, ideally working with website management
  • Experience in the iGaming sector is an advantage
  • A proven track record of working on or cooperating with the company's marketing, acquisition and IT units
  • Analytical skills
  • An eye for detail
  • Excellent English skills, both verbal and written
  • Keen to make their mark in a fast-growing company within a leading industry

contacts Have questions? Feel free to contact us.

careers@pinkman.online
Andrije Medulića 6, 51000 Rijeka